Terms

GENERAL

Dusty Deco will handle your order within 48 h. Delivery time depending on destination. Please contact us at support@dustydeco.com if you have any questions.

PRIVACY

When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.

PRICES

All items are available in SEK and EURO.

VAT is included on all EU orders.

PAYMENT METHODS

Credit card payment - Visa, Mastercard, American Express and Discover. Express Payment - ShopPay & GooglePay.

Klarna - Pay now (bank transfer), Pay later (invoice or part-payment) and Klarna Finance. Please contact us at support@dustydeco.com if you have any questions regarding placing an order.

SHIPPING ALTERNATIVES

We offer Free Shipping within all EU countries.

*Excluding Islands for which we will provide a Shipping quote after the order is placed.

Non EU countries will be charged with a flat fee for shipping. We ship curbside and to nearest gate or driveway, other options are available for a cost. E-mail us support@dustydeco.com for any special needs or if you wish to get a shipping quote.

USA / rest of the world: At the moment we are unable to receive online orders from the US/Rest of the world. If you are interested in placing an order please contact our support team: support@dustydeco.com.

EXCHANGES

We accept exchanges. Dusty Deco do not stand for the exchange shipping cost.

HOW CAN I EXCHANGE OR RETURN AN ITEM?

Contact support@dustydeco.com before your return your item. Dusty Deco do not stand for the exchange or return shipping cost.

To RETURN item please follow these procedures;

1. Email support@dustydeco.com to let us know about your return. Provide us with your order number and reason for return.

2.Pack the item back in its original packaging with labels. Print or mark your package with your RETURN NUMBER (provided by Dusty Deco support team).

3. Send it back or drop off the item at our warehouse. Let us know the tracking number if the item will be shipped back.

Return address to warehouse;

Warehouse Aldex AB/ Dusty Deco AB
Dåntorpsvägen 30
136 50 Jordbro
Sweden

Contact: support@dustydeco.com

RETURNS

If you bought a good or a service online or outside our store (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel (before being shipped) and return your order within 14 days, for any reason and with no justification. Item must be returned in same condition and in original packaging as when received. Dusty Deco do not stand for the return shipping cost. For custom made furniture and rugs (made to order) you have two days to regret your purchase before our production starts. Unfortunately, after the production is running, there is no opportunity to cancel your purchase.

CLAIMS

If the item has been damaged during shipping the item will be reconditioned or returned to us. If this issue occur you must sent pictures of damages, packaging and description before we can accept this as a claim. Contact: claims@dustydeco.com.

FORCE MAJEURE

Dusty Deco is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labor conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at: support@dustydeco.com

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the website has a password, this is used to determine if the current visitor has access.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at: support@dustydeco.com